Product Maintenance and Support

Kumaran provides a range of services to lower product maintenance costs substantially, while adhering to timelines strictly. With our front desk at Canada and U.S. and state-of–the-art offshore development center in Chennai, India, we serve as an extension to our clients' support team to provide turnkey 24X7 support services across the globe.

Our product maintenance includes onsite and offshore support such as telephone, email, and remote system access to perform maintenance work or a combination of onsite and offshore services. Depending upon client requirements, Kumaran also provides both system-level and user-level training.

Our Product Maintenance and Support Services

• Error tracking and debugging
• Version upgrades
• Version enhancements
• Comprehensive user support
• Technical troubleshooting
• Performance monitoring
• Performance testing
• Quality Assurance testing
• Documentation development and maintenance

At Kumaran, we provide excellent technical support, with offshore product support services designed to diagnose and iron out problems quickly for our esteemed clients. As a result, our clients benefit from higher customer satisfaction and lower technical support costs.

Kumaran Technical Support Services

We offer turnkey 24x7 technical support services and supplement our client's internal support staff, acting as an extension of the support team to provide after-hours support or select-hours support. We support clients through dedicated teams in offshore software development center. We can also provide client site-based project management, as per requirement.

Our Technical Support Services

• Software installation support
• Hardware and software troubleshooting
• Usage support
• Issue resolution and ticket management
• Building and maintenance of product knowledgebase

Business Benefits

• Focus on strategic initiatives
• Higher margins
• Increased loyalty
• Adherence to SLAs