Network Trouble Management System

Telecom companies around the world require software that automates the management of network elements and test devices. Such large-scale automation calls for seamless integration and robust features, which leads to quick restoration of services and decreased dependency on knowledge-based workers. Kumaran Network Trouble Management System (NTMS) delivers unified management and diagnostics capabilities for network management.

Business Challenges

Considering the complexity of the telecom network and geographical distribution of equipments, the occurrence of errors is highly probable. Such errors interrupt the normal services extended to customers. However, frequent break-downs and longer restoration time lead to customer dissatisfaction and subsequent loss of customer loyalty, and thereby decreased revenues.

What We Offer

Kumaran has just the right solution to address the above problem. It is called Network Trouble Management System (NTMS). Once integrated to the telecom operational network, it gives an integrated solution for voice, data, and network functionality. The system streamlines all operations through automated Fault Management and Service Management.

NTMS reduces the need for knowledge-based workers in diagnosing and restoring network failures. Essentially, it streamlines trouble reporting and workforce dispatch procedures, simplifies fault classification, and thereby improves customer service.

A network ticket is raised manually when the customer reports a problem. Alternatively, it can be formed by a network generated alarm by the customer service agent. When network alarms are read by the system it generates a fault report, which will be verified by the customer agent, who then dispatches the workforce based on their availability and client availability. Once the repair is done the agent will close the trouble report and inform the customer of the closure.

Business Benefits

• Manages Next Generation networks while supporting transitions from legacy OSS
• Delivers consistent look and feel and ease of use with consolidated ticketing capability across domains
• Minimizes training and overall costs
• Automates the testing and diagnostic process
• Efficiently identifies and isolates network troubles