Insurance Application Management Services

"Ensuring IT Performance while reducing cost"

Kumaran Insurance Application Management services involves a comprehensive evaluation of an insurer's application portfolio-taking into account business, industry and technology priorities. With these services, Kumaran provides ongoing assessment, transformation and management of a company's application mix to help ensure appropriate focus, as well as financial and resource allocation.

Kumaran helps property and casualty insurance companies gauge and coordinate their current application environment and business strategies and identify transformation opportunities. The goal is to prioritize overall IT needs, including the IT infrastructure, systems architecture and high-level functional requirements.

Kumaran services for consolidation and migration focuses on streamlining the portfolio to reduce operating expenses.

Kumaran services for application integration assists insurers in incorporating legacy applications with other enterprise software to achieve near-real-time access to critical business information.

Kumaran services for web enablement takes legacy applications to the next level-bringing them online to optimize information access among all stakeholders.

Kumaran services for application renovation documents, extracts and centrally manages the business rules held in legacy applications transforming them into reusable, network-based resources that can be leveraged over time, via a standardized architecture.

Kumaran supplies and manages insurance company's application development and maintenance resources, including the provision of supplemental staff to help develop, enhance and maintain a company's application portfolio.

Kumaran Approach/Methodology:

Assessment

Kumaran consulting provides an AMS assessment for you, to ensure we can meet your business goals and expectations.

• Initialization: We work with you to define your application outsourcing requirements and help document roles and responsibilities.
• Analysis: We document our understanding of your current processing, service levels, critical business processes and supporting tasks, resulting in a comprehensive scope document.
• Definition: We finalize the scope and define the high level to-be processes. We review future processes and budget requirements.
• Solution Design: We map the processes, define and approve the service level agreement, and set joint objectives for the AMS model.
• We finalize and approve the contract, service level agreements and procedures.

Transition

During the transition phase, the approved service levels and procedures are implemented and fine-tuned as required. The major focus of this phase is to complete the knowledge transfer of your specific business, applications and operations support responsibilities to the Kumaran Application Management Services team.

Deliverables

In addition to the typical ongoing support services of Kumaran Application Management Services, we supply the following deliverables to you:

• Process Maps that document five critical processes: AMS Management, Maintenance and Support, Core Application Management, Application System Management, Business Process Requests, as applicable
• Service Level Agreement with defined services levels and agreed performance metrics
• Business Objectives which include budget, costs and skills review
• Monthly/Quarterly Reports demonstrating Kumaran’s actual performance
• Bi-annual Review Meeting to discuss quality control and review changes and service levels, as appropriate

Kumaran has helped many customers achieve consistent delivery of application support & services on a global level with improved efficiencies and reduced risk to their operations. As you consider outsourcing the management of your core insurance applications, consider Kumaran as your trusted partner for continued success.

To explore the benefits of Kumaran Management services contact Kumaran Systems at insurance@kumaran.com