Testing and Diagnostics (DSL and DSLAM)

DSL Testing and Diagnostics Offering

The Telecom industry continues to witness rapid changes in the competitive field of broadband services. Here, the biggest challenge is managing the explosive growth of new customers and retaining existing users. Customers currently experience lengthy resolution times, unsatisfactory service, multiple hand-offs, and several helpdesk calls. Kumaran Testing and Diagnostics Solution better equips service providers with the right processes and tools to isolate, diagnose, and repair technical issues upon first contact. The solution improves the efficiency of helpdesk agents by providing them with the right tools that increase the opportunity for First Call Resolution.

Business Challenges

The IP-based services of the Telecom industry presently deals with a new and complex set of networking components. Each of these components has its own unique setup and maintenance procedures. With these many components and services in place, it is often difficult to diagnose customer problems without a field technician. The main requirements are devices to reduce field visits for service and to load to the test center. Service providers also require supporting devices that help in improving customer satisfaction by providing better service for any reported problem.

What We Offer

The testing and diagnostics teams of Kumaran have developed an end-to-end Testing and Diagnostic Tool, which is sure to help service providers overcome the challenges. It provides single interface for work center users to isolate the identified issues. This tool provides the facility required to isolate issues from the work center, without having to dispatch technicians to remote places visiting subscribers. This tool also aids in service provisioning and service assurance activities for DSL line subscribers. It also has the ability to test IP connectivity from a remote test center.

The service executive, who is represented as 'User' in this figure, makes use of DSL and diagnostic applications to test DSL and DSLAM switches by doing a series of tests—including metallic test, narrowband, and wideband tests. These tests are carried out in the center office, which serves the last loop to the customer premises. The results helps the service executive to pin-point most of the problems and resolve it by using the knowledge database.

Business Beneits

• Reduction in processing and waiting time
• Integrated fault management of multi-vendor and multi-technology networks
• Auto-discover and auto-configure of cross connects for helpdesk agents
• Reduced need to access multiple tools
• Higher customer satisfaction with support to achieve First Call Resolutions
• Simplified access to complex test and diagnostic infrastructure
• Significantly lower operational expenses
• Automatic monitoring and testing